2 1/2 years ago when Verizon notified us that their FiOS internet service was available in our area, I was very quick to call and schedule the installation. Since we moved into the house almost 6 1/2 years ago, we have had Verizon as our telephone provider as well.
Well, about 4 months ago we changed to Vonage for our phone, moving to a VoIP system instead of a landline. The switch-over cancelled the phone service with Verizon (which migrated over to FairPoint Communications about the same time when Verizon sold a couple of states to them). Since then, we have been receiving bills for internet service and paying them, no problems. Until last Friday that is!
We received an email stating that because we had no valid phone number with Verizon/FairPoint, that the Verizon system could not bill our FiOS to our bill. We found this kind of funny since I had a current bill in front of me.
After an unbearably long time on hold we were able to get through to an actual person (Verizon's automated system absolutly SUCKS and runs you around in circles!). After describing the situation to the gentleman he explained that the entire reason for this is Verizon's billing system.... its completely flawed. The issue is, if you do not have phone service through them, Verizon requires a credit card to have their service. No offense, but I don't care to have a $45 charge going to my credit card every month. We are working at getting our card(s) paid off, not build them up. Must say Verizon, way to keep the American public in debt!!! Frickin' losers!!!!
You must be wondering why its not FairPoint that the issue is with, since they bought the services from Verizon. Because FairPoint was not ready to completely take over the FiOS portion, Verizon retained control, even though it shows up on FairPoints paper bill. To me, it makes no sense. If FairPoint is billing, why don't they just bill us and say that's that? They are both screwy. To top it all off, the guy told us that we got that email, we typically have less than a week before they shut off our service. This really stinks as Vonage is VoIP and you need a high speed connection to use it.
So after our hand was forced we did some checking into different service (high speed of course). I don't want to have service with Comcast again, but seeing as how other places are charging extravegant amounts for high speeds, it seems to be our only viably cheap option. So, I called Comcast and had a talk with the lady that answered, explaining the entire situation. She was able to give us a pretty good deal. Basically, Internet w/ modem, All the regular channels (basic, standard and preferred, totalling a fair number of channels), a DVR, HBO and all installation fees waived for a good savings for the first year.
So, after some debating over the whole situation, we called her back and made the switch. The guy is supposed to come out on Friday to hook it all up.
Verizon wireless is the only other Verizon stuff we have and that will change soon as well. I plan on getting an iPhone, my wife will get whatever phone she chooses and we will then be with AT&T. I know, some don't like them, but I get a discount on the plans and phones through work so its worth while.
Congratulations Verizon, you have lost yet another set of customers. If this is the way you treat your loyal customers, then I hope your customer base continues to dramatically shrink.